Shipping & Return Policy

Return Policy

14 Days - In Condition in which you received

Goods must be returned within 14 days. The goods must be returned in the same condition in which you received them, and they will be returned at your own cost and risk. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Prior to sending us a return, you must request a RMA (Return Merchandize Authorization) by opening a After Sale Services Claim. Any product returned to us without an RMA will not be processed and shall not be valid for a refund.

RMA reason:

  • Defective/Failure
  • Carrier Damage
  • Incompatible
  • Not matching what we show online
  • Send wrong item
  • Ordered wrong item
  • No longer needed
  • Unsatisfied
  • Manufacture will not warranty

All returns for a refund are subject to a 15% restocking fee.

Please save all packaging and accessories for any item that is returned.  All items sold by us must be returned as per our Policy and Agreement. Physically damaged items cannot be returned.

All customer returns will be refused and sent back at the customers expense if:

  • You are attempting to return product that was not purchased from us.
  • The product is abused and is physically damaged.  (‘Damaged Caused by the Carrier’ will have to claim from respective carrier.)
  • The product is missing its original packing and accessories including the original retail packaging.
  • The original retail packing is defaced.
  • The serial number on the product is unreadable, invalid, damaged, or altered.
  • The RMA number of the return is expired.
  • The return violates the our return policy.
  • The RMA number is expired and no longer valid. (RMA numbers expire after 10 days)
  • The package appears to be damaged by the carrier.

RMA Options

You may only select one type of RMA (ie. refund or replacement) per RMA request. If you have one product you wish to return for a refund and another product from the same order that you wish to return for a replacement, you will need to submit two separate RMA requests.

Replace

If you have a product that is defective, we will replace it with the exact item. If that item is not available we will find another item of equal or lesser value and specification. The replacement will be sent once we receive the defective item from you. Please note that return product must be in the original packaging, as provided by the manufacturer, for your return to be processed.

Store Credit

A store credit will be issued against your account, to be used for purchases later in form of a coupon code. Once a store credit is issued it cannot be converted into a refund. All returns for a refund are subject to a 15% restocking fee

Refund

A refund will be issued to your original payment method for that order and for the product cost only. All returns for a refund are subject to a 15% restocking fee. Please allow 1-2 weeks for your refund to be processed.

In an event if the order was shipped free as per our FREE SHIPPING specials and Customer decides to return an item resulting disqualification of FREE SHIPPING deal, Customer is responsible for to pay shipping charges to Cricket Merchant LLC. 

Damaged Caused by the Carrier

We never ship product with noticeable physical damage. All packages are fully insured. If you receive a damaged package, you must notify us immediately by phone 1-(630) 534 5142. Sending back damaged merchandise voids the shipping insurance and no refund or replacement will be given. Damaged packages must be held at the original location of delivery with original packaging for the carrier to inspect.

Return Shipping

All returns must be shipped prepaid freight.  Customer is responsible for shipping charges for all product returns. Customer is responsible for all risk of loss and damage to products being shipped for return. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or USPS Priority. This is for your protection as well as to ensure quick action on your return.

Customer is responsible for return shipping charges for all non-defect returns and/or our errors.

How To Process A Return

Call us at 1(630) 534 5142 or send us a not via Contact Us page. 

How long does it take for us to process an RMA? RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:

  1. Return with RMA number clearly identified in shipping label or on package.
  2. Return with all original equipment, documents, and packaging.
  3. UPC code along with retail package.
  4. No physical damage caused by customer or by carrier.
  5. Item is NOT out of warranty when it is received.

Is it mandatory to have an RMA number in order to return a product to us?

Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. We will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. We must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.