international shipping policy

Shipment charges and available services will vary based on dimension weight and country of destination.

 Please note that international shipping rates apply to all locations outside the 48 contiguous United States, including Hawaii, Alaska, and Puerto Rico.

International Standard Ground

Delivery in 7-14 business days after placing your order. 

Packages will be shipped with TNT or DHL or FedEx or UPS or USPS for processing and will be delivered by your local post office or other carrier. 

Limited tracking information is available or may not be available.

Worldwide Saver

Delivery in 2-14 business days depending on your delivery address after placing your order. 

Packages will be shipped to TNT or DHL or FedEx or UPS or USPS for processing and will be delivered by your local post office or other carrier.

You can track your package from My Account - Billing - Sales Order - Additional Info tab or by clicking on Tracking.

Express Shipping

Delivery in 3-10 business days after placing your order.  

Packages shipped by TNT or DHL or FexEx or UPS or USPS.   

You can track your package from My Account - Billing - Sales Order - Additional Info tab or by clicking on Tracking.

APO or FPO Addresses

Orders APO or FPO addresses will be shipped with USPS and then delivered by your local post office or other carrier.  Tracking information is not available. Delivery can take up to 2-4 weeks.

Customs and Duties  

General

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  Shipment cannot be marked as a “Gift” or "Sample" in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.   

For more information on customs and duties charges, please contact your local customs office.

Canadian Customers

GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your order is shipped and on its value. The duty is determined by the value of the merchandise and its place of origin.

Goods that are entirely made in the USA will be duty free, but still subject to GST/PST.

You can find additional info at www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency), www.cbsa-asfc.gc.ca (Border Services Agency), or by calling toll free (from within Canada) 

1-800-461-9999.  If you are outside of Canada, please call 1-204-983-3500 or 1-506-636-5064.

Exchange Rates

All prices shown on our online website are in U.S. dollars. We may have auto currency capability enabled because of which you may see product pricing in your local currency. All product base pricing is in USD and if you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and we are not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee. 

Holiday Schedule

Our warehouse does not ship packages on the following holidays:

  1. New Year's Day
  2. Martin Luther King's Birthday
  3. Presidents' Day
  4. Memorial Day
  5. Independence Day
  6. Labor Day
  7. Thanksgiving Day
  8. The Day After Thanksgiving Day
  9. Christmas Day

Copyright © Cricket Merchant LLC
You can compare max 4 products.