FAQ

Yes once we have confirmation that you wish to cancel the order your refund will be made within 24 hours.

We do keep records of your NAME /ADDRESS and records of previous orders. If you have ordered previously via the website you should have a login with which you can place an order more quickly. 

WE DO NOT SAVE ANY FINANCIAL DETAILS SUCH AS CREDIT OR DEBIT CARDS.

Product Package Weight Product Package Weight
Bat1.80 kg3.97 lbsBat, Pads4.80 kg10.59 lbs
Pads2.50 kg5.51 lbsBat, Pads, Batting Gloves>5.00 kg11.02 lbs
Batting Gloves0.45 kg0.99 lbsWK Gloves0.80 kg1.76 lbs
1 Dozen Balls2.30 kg5.08 lbsWK Pads & WK Gloves2.20 kg4.85 lbs
Cricket Shoes1.50 kg3.30 lbsShoes & Clothing2.10 kg4.63 lbs
Large Personal Cricket Bag3.00 kg6.61 lbsHelmet & Grid1.20 kg2.65 lbs
Small Personal Cricket Bag1.50 kg3.30 lbsFielding Hat0.25 kg0.55 lbs
Clothing-Shirt & Trousers0.95 kg2.10 lbsSet of Stumps & Bails3.60 kg7.94 lbs
Trousers0.50 kg1.10 lbs
Thigh Pad0.45 kg0.99 lbs

We ships most merchandise within 2 working days of when the order is place.

Currently we offer shipping via USPS, UPS, DHL, FedEx and our international shipping partners for most merchandise. Each item on our website has specific Shipping rates that are added on to the item price at checkout. Please contact us to arrange larger delivery options!

Price reduction decisions are not always made in advance so if you notice a price has been reduced after you order has been confirmed, but before you have received it, please contact us by phone or email and we'll credit the difference. If a price is reduced after receipt of the order we cannot refund the difference.

You can login into your  My Account and view order history under Portal - Billing - Sale Orders

Simply view your shopping cart to see the lowest-cost shipping rate for your order. International shipping charges is based on package dimension and hence  will cost more than what you see in your shopping cart. One of our associate will get in touch with customer if the paid shipping price is higher and or lower to collect and or credit the difference. We do our best by working with shipping carriers to offer you best discounted rates.

The tracking numbers for each day's shipped orders are automatically emailed after 6:30pm Central Standard Time. Alternatively, you can check your order status online from My Accounts - Protal - Billing - Sales Orders - Additional Info tab.

Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. We will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. We must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.